Overview
The Management section in Caramel includes the main configuration areas used to control system behavior, operational rules, and business-specific setup.
Service Configuration
This page explains how to configure service pricing, service behavior, and related defaults for Articles in Caramel. Service Configuration is mainly used in the Orders workflow, where these settings control how operations behave for each Article. In many cases, the same values can also be adjusted as shortcuts while creating an order in Drop.
Articles
This page helps you manage Article Categories and Articles in Caramel.
Operations
Operations are one of the core configuration entities in Caramel. They are used to define how work is priced, estimated, tracked, validated, and processed across the system. They also help control dependencies between tasks, reduce operational errors, support equipment-related workflows, and improve staff oversight.
Options
Options help you extend Articles by adding extra details and improving pricing flexibility. They are commonly used to define selectable features (e.g. colors, patters, fabrics, special requests) that can affect how an Item is processed or priced.
Barcodes
This page is designed for viewing, printing, and managing barcodes in Caramel.
Units
This page is used to manage measurement units and unit indicators in Caramel.
Calendar
Purpose
Containers
Containers are the storage locations where Items can be placed temporarily or permanently. This page is used to define containers, organize them into categories, and manage their settings for operational use across the system.
SMS
This page helps you review sent and pending SMS messages, send manual messages, and check portal credit in Caramel.
Image Marker
This page is used to view, edit, and manage all images stored in the system.
Roles
Role settings are one of the core parts of Caramel setup. A role defines what a user can access across the system, from module-level permissions to individual pages and even specific operations. After roles are configured, creating a new user is much simpler because you only need to assign the appropriate role.
Users
Users is one of the initial setup pages in Caramel. On this page, you define the people who can use the software, assign their login details, and connect each user to a specific Role.